Shipping & Delivery
WHEN WILL MY ORDER SHIP FROM THE TIME I ORDER?
Please allow 2-3 business days for your order to be processed from our warehouse prior to shipment. Orders are not shipped on weekends or holidays.
* During New Product Launch, Holidays, or Sale events, it may take 5-7 business days for your order to be processed.
HOW LONG DOES IT TAKE FOR DELIVERY?
Due to recent USPS changes, it now takes 5-10 business days for the USPS Mail Courier to deliver your package.
If there are Postal Delays, it may take an additional 7-10 business days for delivery. Please note: Postal delays are completely out of our control.
TRACKING YOUR ORDER
When your order has been processed and shipped, you will receive an e-mail notification from us which will include the shipping details and the tracking number.
Please allow 24 – 48 hours for the tracking information to show on the USPS website.
Please track your packages. Apex Lash is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it.
We do not replace or refund orders that are scanned "delivered" by USPS. ***
We are not responsible for lost or stolen packages or packages delayed in transit.
If there is a problem with your package delivery or tracking number, please contact USPS directly.
If USPS Tracking confirms that the package was "Delivered", no refunds or replacements will be granted.
If your order is returned to us due to an incorrect address, insufficient address, abandoned package, or refused package, you are responsible for the original shipping cost. This amount will be deducted from your order. No exceptions!
(If you refuse a shipment from Apex Lash, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Apex Lash This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.)