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Refunds & Returns

We do accept returns if the item is unused and in its original conditions. The full order amount minus the postage charge is available to be refunded. 

If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email support@apexlash.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages due to shipping will be reviewed and we will work with you closely to resolve it in the most reasonable manner possible.

Important Note: For Lashes that are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical. If the lashes differ from one another in regards to hair assignment,  it does not constitute as a "Damaged" item, therefore, replacements will be denied.